In Washington, big conversations are happening—and at the centre of it all is Sam Altman, the CEO of OpenAI. Speaking at the Federal Reserve’s banking conference, Altman made a bold statement: some jobs won't just change because of AI—they’ll completely disappear.
He pointed to customer support jobs as a clear example. “That’s a category where I just say, you know what, when you call customer support, you’re speaking to AI, and that’s fine,” Altman said. He even described how AI is already being used for this: no long waits, no getting transferred again and again. Just one quick call—and your problem gets solved by an intelligent AI assistant.
AI Is Already Changing How We Work
Altman made it clear that this isn’t about the future—it’s already happening. He told Michelle Bowman from the Federal Reserve that the AI experience is better than speaking with any real support agent. “There’s no phone tree, no transfers... It does not make mistakes,” he added. For many, this might sound impressive. But it also raises an important question: if AI can do it better, where do the people go?
But not everyone agrees with Altman’s views. Manoj Chaudhary, CTO of the tech company Jitterbit, said it’s not AI that takes away jobs—but how we use it. “The real danger lies in using powerful tools without purpose or human judgment,” he warned. According to him, if companies blindly rush to use AI just to cut costs, they might lose the human intelligence that actually makes businesses valuable.
Doctors, Beware? AI in Healthcare Raises Questions
Altman also made a shocking claim—he said ChatGPT, the AI developed by his company, can diagnose better than most doctors in the world. That’s a huge statement. But interestingly, he also admitted something else: “I really do not want to entrust my medical fate to ChatGPT with no human doctor in the loop.” In short, even he wouldn't trust AI completely when it comes to his own health.
This shows the confusing balance even tech experts are trying to strike: AI is smart, but can it replace human experience, empathy, and intuition?
From Jobs to National Security: The Bigger Worry
The AI debate isn’t just about jobs anymore. It’s become a national security issue. Under the Trump government, the focus in Washington has shifted. It’s no longer about careful AI regulation like during President Biden’s time. Now it’s all about speeding up AI development to compete with China.
Altman revealed he’s deeply worried. He talked about AI being used by enemy nations to attack America’s financial system, or how voice cloning could lead to massive financial frauds. “There are still some financial institutions that accept voiceprints for authentication,” he said—implying that this could soon be exploited.
What’s OpenAI Really Aiming For?
Altman’s trip to Washington is no ordinary visit. It’s part of a larger strategy—OpenAI plans to open a Washington office next year, clearly showing how seriously they want to engage with lawmakers.
His message is double-sided. One side: AI will bring amazing changes, from faster services to better healthcare. The other: it could lead to job loss, privacy threats, and even digital warfare. And in the middle of all this, he’s positioning OpenAI as the only one that can manage this safely.
Final Thoughts: What It Means for Us
As AI gets more powerful, people in India and around the world will need to ask: Are we ready for it? From call centres in Gurgaon to hospitals in Mumbai, this technology could reshape how we live and work. But as experts like Chaudhary say—it’s not the tool that’s dangerous, it’s how we use it.
Whether you're a student, working professional, or small business owner, it’s time to stay updated, adapt, and prepare—not fear, but learn.
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